Front Office Manager Full Time

Front Office Manager

Dublin City

€36,000 – €40,000

About the Company

Our client is a well-established 3-star South Dublin Hotel known for delivering high-quality guest experiences, strong operational standards, and a collaborative team culture. The property operates in a fast-paced urban environment with a strong focus on safety, compliance, and presentation.

Your responsibilities
As a Front Office Manager, your responsibilities will include:

• Overseeing the daily operations of the front desk, ensuring high standards of customer service.

• Managing and training the front office team to deliver excellent guest experiences.

• Handling guest check-ins and check-outs efficiently, ensuring all special requests are met.

• Coordinating with housekeeping, maintenance, and other departments to ensure seamless guest services.

• Resolving guest complaints and issues promptly and professionally, ensuring guest satisfaction.

• Managing reservations, room assignments, and ensuring occupancy goals are met.

• Ensuring compliance with hotel policies and procedures, including health and safety regulations.

• Maintaining the front office budget, including staffing levels and operational costs.

Requirements

• Proven experience as a Front Office Manager or Assistant Manager in a 3-star or similar environment.

• Excellent leadership and team management skills.

• Strong communication and interpersonal skills, with a focus on guest relations.

• Proficiency in hotel management software (e.g., Opera, Hotsoft).

• Strong organizational skills and attention to detail.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Fluent in English; additional languages are a plus.

• Flexible to work various shifts, including evenings, weekends, and holidays.

Salary & Benefits

• Competitive salary based on experience.

• Performance-based incentives.

• Staff discounts on hotel rooms and dining.

• Opportunities for career development and advancement.

• A dynamic and supportive work environment.

Join us as a Front Office Manager and be part of a dedicated team committed to creating memorable guest experiences in our luxury hotel!

Salary & Benefits

The Front Office Manager role offers:

• Salary guide of €34,000 – €36,000
• Bonus potential based on performance
• Free meals on duty
• Staff hotel discounts
• Ongoing training and career progression opportunities

CPERM22

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