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We are currently recruiting for an experienced Front Office Manager with a minimum of 2 years’ experience managing a Front Office. The ideal candidate should be enthusiastic, customer focused, friendly with the ability to work under pressure.

The Job:

  • To ensure the smooth running of the Front Office department
  • To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
  • To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations
  • To have a thorough knowledge and understanding of all standards of performance and delivery within the department
  • To create an environment where the team are up-selling and cross-selling
  • Communicate efficiently with both Reservations and Accommodation departments concerning special requirements, daily arrivals and VIPs
  • Rostering of department in line with forecasts and budgets
  • Provide training, encourage development and motivate your department
  • Participate in management meetings & conduct department meetings to ensure smooth communication throughout
  • To have full knowledge of the hotel facilities and capabilities
  • To deal with and follow up on complaints and ensure complaints are communicated to the relevant Heads of Department
  • To ensure floats and foreign exchange are managed on a daily basis
  • To manage guest bills, paymaster accounts, deposits and lodgements and to liaise closely with the Accounts department regarding the same
  • To ensure company policy and procedures are strictly adhered to

Qualifications / Experience required to do the job:

  • A minimum of 2 years’ experience managing a busy Front Office within the luxury hotel market
  • Strong supervisory skills with the ability to manage other Managers & Staff
  • Working knowledge of Front Office Systems, preferably Fidelio / Hotsoft.
  • Must have previously demonstrated leadership ability
  • Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive
  • Must be standards driven and detail orientated
  • Maintain a professional image at all times through appearance  Excellent written and spoken levels of English.
  • Excellent interpersonal skills.
  • Excellent organisational and communicational skills

Please email CV in WORD FORMAT to Patrick in Broadline Recruiters

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