Front Office Manager Required for Hotel Operation in Wicklow.

 

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. We are looking for a very strong customer orientated manager who has excellent attention to detail along with exceptional customer service skills.

 

A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

Duties of the role:

  • To ensure the smooth operation of the Front Office.
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • To maintain a strong visible presence in the lobby at all times.
  • To ensure appropriate levels of service & customer care all times in line with our Standard Operating Procedures.
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • To ensure that all complaints are handled in a professional and efficient manner & all complaints are followed up and resolved.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
  • To ensure that all areas of the main entrance & lobby are presented at a high standard of cleanliness and hygiene.
  • To ensure compliance in relation to Health & Safety.
  • Management, training and development of our Front Office Team.

    The candidate:

 

  • Previous experience (minimum 1 years) as a Front Office Manager in a 4 – 5* hotel.
    Excellent PC skills, particularly Hotsoft.
  • The ideal candidate must have the ability to work under pressure, on their own initiative and have a passion for the hospitality business.
  • Ability to prioritise in a busy environment.
  • Excellent Customer Service Skills.
  • A qualification in hospitality management is preferred but not essential.
  • A Positive attitude, in particular when dealing with Guest challenges.
  • A desire to “Delight” the guest, to ensure that they will return to Druids Glen Resort.
  • Management, training and development of our Front Office Team.
  • A strong command of the English language is essential.
  • Must have permission to work in Ireland on a full time basis
  • A Full Clean Driving Licence is Essential for this Role.

 

Salary of €35k on offer.

 

If you are enthusiastic, motivated and a hardworking individual with a desire to provide excellent customer service please send your CV in Word Format to patrick.mcnamara @broadlinerecruiters.com

 

 

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