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Front Office Manager – Dublin

We are currently recruiting for a Front Office Manager in Dublin. The successful candidate will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. We are looking for a very strong customer orientated manager who has excellent attention to detail along with exceptional customer service skills.

Candidate Requirements:

  • A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.
  • To ensure the smooth operation of the Front Office.
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  • To maintain a strong visible presence in the lobby at all times.
  • Management, training and development of our Front Office Team.
  • To ensure appropriate levels of service & customer care all times in line with our Standard Operating Procedures.
  • Set departmental objectives, work schedules, budgets, policies, and procedures.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
  • To ensure that all areas of the main entrance & lobby are presented at a high standard of cleanliness and hygiene.
  • To ensure compliance in relation to Health & Safety.
  • To ensure that all complaints are handled in a professional and efficient manner & all complaints are followed up and resolved.

Role Requirements:

  • Previous experience (minimum 1 year) as a Front Office Manager in a four to five star hotel.
  • Ability to prioritise in a busy environment.
  • Excellent Customer Service Skills.
  • Excellent PC skills.
  • The ideal candidate must have the ability to work under pressure, on their own initiative and have a passion for the hospitality business.
  • A qualification in hospitality management is preferred but not essential.
  • A Positive attitude, in particular when dealing with Guest challenges.
  • Management, training and development of our Front Office Team.
  • Experienced background in the Irish Market for three to five years an advantage.
  • Must have permission to work in Ireland and a strong command of the English language.
  • Salary depending on experience.

 

If you would like to be considered for this position please submit CV in Word Format in strict confidence to Patrick

 

 

 

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