General Manager required for managing all aspects of the Hotel operation, ensuring that each area delivers a consistently high standard of guest service in line with Hotel requirements.  This will be delivered while achieving business objectives and maximising the profitability of  the Rooms, Food and Beverage, Conference & Weddings and Meeting Rooms business and maintaining effective cost controls.

 

Operations

  • Directing and monitoring of all hotel operations performance through a team of Managers and Supervisors.
  • Implementing all Hotel policies, strategies and plans and contributing to the development of same.
  • Promote the hotel by developing a high profile in the market place.
  • To keep abreast of new trends in hotels and maintain an awareness of competition within the local area.
  • Ensuring marketing strategies are developed in line with hotel policy for promotions and successfully implementing them into the operation.
  • Ensure full compliance with all Health, safety and legal requirements.
  • Management and administration of CAPEX projects with the support of the Hotel Owner.

 

Guests

  • Overall responsibility for guest satisfaction and the day-to-day operation.
  • Ensuring guest satisfaction by establishing and maintaining quality control standards for products or services offered to the guests.
  • Personally monitor guest satisfaction through third party web sites, observation etc.
  • Support Sales Manager by attending appointments whether actual or potential and generating leads
  • Making sure guests complaints are dealt with promptly and positively dealing with and learning from guest complaints and comments.
  • Agreeing and implementing actions to make improvements to guest service thereby improving guest satisfaction.
  • Being fully aware of the day’s business, arrivals, departures and conferences and to ensure proactive planning takes place to ensure the guest’s expectations are met.

 

Financials /Business/ Sales & Marketing

  • Work with Financial Controller to prepare and present the annual budget.
  • Fully responsible for the achievement of hotel budget and targets.
  • Prepare a Sales Strategy, on Sales and Revenue with the Sales Team
  • Actively and pro-actively manage the Sales & Marketing Team.
  • Active in promoting and selling the product and services of Hotel.
  • Developing and maintaining new corporate negotiated and transient business, new conference business and increasing leisure business for the hotel.
  • Meet and exceed revenue targets by ensuring guest satisfaction, managing sales team and ensuring optimum business mix
  • Achieve and maintain costs in line with budget. Proactively reduce costs through cost saving initiatives.
  • Thorough knowledge of P&L
  • Thorough knowledge of all revenue and sales streams
  • Daily communications with both Sales & Revenue Managers to aid monitoring of rates, daily forecasts & daily sales activities.
  • Being aware of potential highs and lows in the business and planning for them.
  • Creating an environment where the team are motivated and encouraged to maximise sales and profit.
  • To recommend and implement sales initiative and cost savings whilst maintaining the standard of service.
  • Ensuring that security measures and procedures are in place and are effective in protecting stock, company property and profitability.
  • Proactively manage energy usage within the property and work with management colleagues to make savings.

 

People /Team

  • Work closely with HR to ensure effective people management.
  • Planning ahead to ensure adequate people resources are available at all times.
  • Ensuring working conditions and conditions of employment are such as to encourage stability of the labour force and to ensure a high level of morale.
  • Ensuring staffing levels are at an optimum level within the budgetary labour constraints set.
  • Working closely with various other Managers to ensure effective communication.
  • Ensuring the staff and the property has a high standard of hygiene and presentation at all times
  • Ensure all managers are accountable for issues within their remit.

 

General Manager Criteria:

  • At least 5 years experience in hotel operations at General Manager / Senior Operations Level.
  • Thorough understanding of hotel corporate, leisure, wedding and conference sectors
  • Budgeting and forecasting skills
  • Experience of organising and chairing meetings
  • Excellent Communication Skills
  • Excellent Guest Satisfaction Skills
  • Excellent Presentation skills
  • People management
  • Hospitality/ Travel / Tourism qualification at Diploma level or higher

 

 

Please submit CV in strict confidence to Patrick in Broadline Recruiters

Broadline Recruiters Connecting People to Jobs
We would love to hear from you! Fill out this simple form and a member of our team will contact you shortly. Alternatively, feel free to contact us directly by calling us on +353 (0)1 404 7172.
Send