Assistant Front Office Manager

Wicklow, Full Time

We are looking for Assistant Front Office Manager 

  • Ensure the day-to-day operations are carried out in line with department and Hotel standards;
  • Manage the Reception team’s training and development
  • Ensure Hr Policies are followed
  • To maintain the highest standard of accommodation in the hotel.
  • Manage a team of  porters and supervisors in a professional Manner
  • .Managing check in/out, cash, reservations and guest queries.
  • To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
  • Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
  • To ensure that the reception team are competently trained and that standards and performance are monitored.
  • To have total product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole. 
  • To work closely with all departmental managers to ensure a pleasant experience for our guests.
  • To ensure that any complaints are dealt with promptly and effectively.
  • Ensure payments are balanced and accurate.
  • To work closely with the Front Office Manager ensuring that all sales are maximised, maximising room occupancy & room rate.
  • The candidate must have 2 years previous reception management experience, ideally in a 4/5 star hotel.
  • Be a friendly, welcoming and passionate about customer service.
  • Have previous work knowledge & experience with Hot Soft
  • Have excellent attention to detail.
  • Have a proactive approach to selling. 
  • Prepare and distribute assignment sheets to assigned staff and review priorities.

 

The candidate must have:

  • Product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole
  • Must be reliable, punctual and be flexible with shifts.
  • Must have excellent communication and delegation skills.
  • Must be able to take problem solve and work well under pressure.
  • Must be able to work as part of a team to achieve high standards required.
  • High levels of attention to detail and possess high professional standards.

Please send your CV to Mairead.ohara@broadline.ie

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