Front Office Manager

Front Office Manager

Location: Kildare

Salary: €38-45k

Duties & Responsibilities:

• Efficient and professional operation of all front desk team members.
• Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
• Conducts day-to-day shift meetings to ensure coordination of front office.
• Meet and greet all customers with an energetic positive attitude and deal with all guests complaints upon checkout.
• Ensures all policies and procedures are in place to adhered to.
• Ensures that all team members are trained on technical and service aspects of their position including the night team.
• Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines.
• Gives constructive feedback to team members to assist them in their overall job performance. Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
• Ensures that plans and actions to meet departmental goals are communicated, understood, and met by managers, supervisors, and hourly associates.
• Ensures good communication between all departments and the front office to better serve guests.
• Responsible for hiring, training, and development of all associates working for the front desk.
• Efficient in managing departmental expenses and payroll.

 Candidate:

• Minimum of 1 year relevant experience required.
• Organise and prioritise daily work; monitor progress against schedule and business demands; manage own time and time of the department.
• Express facts, ideas, and messages to others in a clear, concise, and organised manner that is easily understood.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
• Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations.
• Experienced in MS Office Suite and Opera is a plus.

Please submit your CV in confidence to richie.french@broadline.ie

CPERM22