Front Office Manager

Limerick, Full Time

As Front Office Manager you will directly supervise all front office staff (day and night) and ensures proper completion of all front office duties. To ensure the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

  1. To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times. Hands on approach needed with focusing attention to the desk
  2. Manage the AM, PM and Night shift in the front office ensuring all employees perform tasks assigned to them, and coordinate the front office activities with other departments.
  3. Resolves guest problems quickly, efficiently and courteously.
  4. Ensuring all procedures are followed in relation to the handling of cash and keys, Reservation duties when necessary
  5. Scheduling staff rosters based on budget, pace and forecast
  6. Ensuring staff development is your main focus and team building happens monthly where possible
  7. Manage all feedback trackers in both Expedia Real-time, Excel and Opera and conduct audits with reports on a daily basis
  8. Resolves guest problems quickly, efficiently and courteously.
  9. To stay informed about daily operations and events, and brief team when necessary.
  10. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
  11. To promote upselling and general sales within the department and cross selling between properties ensuring maximum revenue is generated for Hotel. Generate up selling reports and set out weekly targets for each of the team.
  12. To ensure the Front Office SOP’s up to date with the current standards and training is conducted with the team daily and entered onto the Training Matrix.
  13. Manage all feedback trackers in both Expedia Real-time, Excel and Opera and conduct audits with reports on a daily basis
  14. Prepare all up selling and managerial reports, along with payroll and rosters.
  15. To ensure the Team are trained on all SOP’s, checklists are reviewed and audited daily and reports are calculated on the training matrix on a weekly basis.
  16. To control all PM accounts that are open and reviewing daily adjustment reports. It is the managers responsibility to ensure that all bills are invoiced out in a timely manner with all backup attached, while adjustments have adequate explanations attached
  17. Resolves guest problems quickly, efficiently and courteously.
  18. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
  19. Enforcing a clean desk policy and guiding the team to do so also.
  20. To encourage and maintain an effective working relationship with colleagues and managers.
  21. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels
  22. To maintain all company policies and procedures.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.

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