Front Office Manager
Kerry, Full Time
Front Office Manager – Kerry
Our Client is currently recruiting for the position of Front Office Manager in a well known 4* Hotel in Kerry.
We are looking for a strong, experienced, motivated person who has a proven track record of front of house management.
The main purpose of the role will be to:
- Ensure a smooth, prompt and effective service to all guests.
- Ensures maximum compliance with the Company’s guest service standards
- To maintain and enhance Rooms Division profitability
- Directs and control the activities of the Front Desk
- Act as the manager on duty in the hotel when senior managers are not available
- Manage shifts at the Front Desk and oversee all scheduling for the front office division
The main duties will be to:
- Handle any guest comments and ensure appropriate follow up takes place
- Follow up on guest feedback received both through internal and external sources.
- Ensure that guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay including farewell at the hotel
- Will be responsible for all financial duties including shift balancing, cash variances, float checks
- Brief Hotel Manager on all arriving/departing VIP guests
- Supervise, guide, train and manage the performance of Front Office Team
- To Manage the teams performance and progress, including progressive discipline and conducting annual reviews.
- Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.
Salary Guide: €38 – 40K
CPERM22
For more information on this position please send your details forward in confidence to David at David.barker@broadline.ie
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