Front Office Manager

Dublin, Full Time

Front Office Manager required for a Fun Hostel in Dublin City Centre, this role is a fantastic position for an outstanding, standard driven, successful individual to lead the team. Are you a fun & engergic person then this is the role for you. 

 

Main Duties:

Salary guide €40 – €45k 

  • Ensure the day-to-day operations are carried out in line with department and Hotel standards;
  • Manage the front office team’s training and development
  • Ensure Hr Policies are followed
  • Managing check in/out, cash, reservations and guest queries.
  • To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
  • Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
  • To ensure that the reception team are competently trained and that standards and performance are monitored.
  • To have total product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole. 
  • To work closely with all departmental managers to ensure a pleasant experience for our guests.
  • To ensure that any complaints are dealt with promptly and effectively.
  • Ensure payments are balanced and accurate.
  • CPERM22
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