Front Office Manager

Job Specification: Front Office Manager – 4 Hotel*

Position Overview: We are seeking a dynamic and experienced Front Office Manager to oversee all aspects of the front office operations at our prestigious 4-star hotel. The ideal candidate will be a hands-on leader with a passion for hospitality and a commitment to delivering exceptional guest service. As the Front Office Manager, you will play a key role in ensuring smooth day-to-day operations, maintaining high standards of guest satisfaction, and leading a dedicated team of front office professionals.

Key Responsibilities:

1. Operational Leadership:

   • Supervise and manage the daily operations of the front office department, including reception, reservations, guest services, and concierge.
   • Ensure efficient guest check-in and check-out procedures, maintaining a seamless experience for all guests.
   • Oversee room assignments, room reservations, and special requests to ensure accuracy and prompt fulfillment.

2. Guest Service Excellence:

   • Uphold the highest standards of guest service and satisfaction by setting an example for the front office team.
   • Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guests’ satisfaction.

3. Team Management:

   • Recruit, train, and mentor front office staff to ensure a motivated and skilled team.
   • Conduct regular performance reviews and provide ongoing coaching and feedback to maintain high levels of productivity and morale.

4. Revenue Management:

   • Monitor room availability and rates to maximize occupancy and revenue.
   • Implement strategies to upsell rooms and services to enhance guest experience and increase revenue.

5. Administration and Reporting:

   • Prepare daily, weekly, and monthly reports on occupancy rates, revenue, and guest satisfaction metrics.
   • Maintain accurate records of room inventory, financial transactions, and other administrative duties as required.

6. Safety and Compliance:

   • Ensure compliance with hotel policies and procedures, including health and safety regulations.
   • Maintain security and confidentiality of guest information and hotel data.

Required Qualifications:

• Proven experience as a Front Office Manager or similar role in a reputable 4-star or higher hotel.
• Excellent leadership and organizational skills with a hands-on approach to management.
• Strong customer service orientation with a passion for exceeding guest expectations.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
• Exceptional communication skills, both written and verbal.
• Ability to work under pressure and resolve conflicts effectively.
• Degree in Hospitality Management or related field preferred.

Additional Requirements:

• Flexibility to work shifts, including weekends and holidays, as needed.
• Understanding of local tourism attractions and services.
• Certification in CPR and First Aid preferred.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holiday leave.
• Professional development opportunities.

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