General Manager

General Manager required for assisting in  managing all aspects of the Restaurant Outlet operation, ensuring that each area delivers a consistently high standard of guest service in line with Hotel requirements.  This will be delivered while achieving business objectives and maximising the profitability of  the Rooms, Food and Beverage, 

Operations

• Directing and monitoring of all  operations performance through a team of Managers and Supervisors.
• Implementing all policies, strategies and plans and contributing to the development of same.
• Promote the hotel by developing a high profile in the market place.
• To keep abreast of new trends in hotels and maintain an awareness of competition within the local area.
• Ensuring marketing strategies are developed in line with hotel policy for promotions and successfully implementing them into the operation.
• Ensuring the physical building is maintained both external and internal to a high standard of cleanliness and maintenance through the creation and implementation of cleaning and maintenance/painting programmes
• Ensure full compliance with all Health, safety and legal requirements.

Guests

• Overall responsibility for guest satisfaction and the day-to-day operation.
• Ensuring guest satisfaction by establishing and maintaining quality control standards for products or services offered to the guests.
• Personally monitor guest satisfaction through third party web sites, observation etc.
• Support Sales Manager by attending appointments whether actual or potential and generating leads
• Actively seeking verbal feedback from guests on a regular basis.
• Making sure guests complaints are dealt with promptly and positively dealing with and learning from guest complaints and comments.
• Agreeing and implementing actions to make improvements to guest service thereby improving guest satisfaction.
• Being fully aware of the day’s business, arrivals, departures and 
• Ensure that the team are always guest focused during their shift
• Ensure employees are presented in a professional manner while on duty.

• CPERM22