General Manager

The General Manager is responsible for a team of 20 

You will be responsible for:

• Overall responsibility for managing all aspects of the  Family Entertainment Centre.
• Ensure healthy and safety is  maintained in an extremely hygienic and COVID compliant standard at all times.
• Ensuring that each customer receives Excellent Friendly Service.
• Maximising revenue in each revenue centre of the Dome. 
• Managing the team  to include: engagement, coaching, rostering, recruiting, training and performance;
• Maximising staff productivity and encouraging engagement by ensuring a positive working environment exists;
• Attending weekly HOD meetings 
• Playing an active role in developing the public relations of the  Family Entertainment Centre
• Liaising closely with the Sales & Marketing Manager ensuring that a promotional plan exists  and that the  is active on Social Media.
• At least 5 years’ previous experience in a managerial role. Experience in a similar role would be a distinct advantage.
• Excellent financial acumen with previous exposure to P&L, cost management, rostering etc.
• Extensive knowledge of the family entertainment industry.
• A qualification in management, people management or supervisory management would be an advantage.
• Excellent communication skills and the ability to communicate effectively and relate to all age groups.
• Previous sales and marketing experience is desirable.
• Excellent organisation skills and the ability to work on own initiative.