General Manager
Wexford, Full Time
General Manager required for assisting in managing all aspects of the Restaurant Outlet operation, ensuring that each area delivers a consistently high standard of guest service in line with Hotel requirements. This will be delivered while achieving business objectives and maximising the profitability of the Rooms, Food and Beverage,
Operations
- Directing and monitoring of all operations performance through a team of Managers and Supervisors.
- Implementing all policies, strategies and plans and contributing to the development of same.
- Promote the hotel by developing a high profile in the market place.
- To keep abreast of new trends in hotels and maintain an awareness of competition within the local area.
- Ensuring marketing strategies are developed in line with hotel policy for promotions and successfully implementing them into the operation.
- Ensuring the physical building is maintained both external and internal to a high standard of cleanliness and maintenance through the creation and implementation of cleaning and maintenance/painting programmes
- Ensure full compliance with all Health, safety and legal requirements.
Guests
- Overall responsibility for guest satisfaction and the day-to-day operation.
- Ensuring guest satisfaction by establishing and maintaining quality control standards for products or services offered to the guests.
- Personally monitor guest satisfaction through third party web sites, observation etc.
- Support Sales Manager by attending appointments whether actual or potential and generating leads
- Actively seeking verbal feedback from guests on a regular basis.
- Making sure guests complaints are dealt with promptly and positively dealing with and learning from guest complaints and comments.
- Agreeing and implementing actions to make improvements to guest service thereby improving guest satisfaction.
- Being fully aware of the day’s business, arrivals, departures and
- Ensure that the team are always guest focused during their shift
- Ensure employees are presented in a professional manner while on duty.
- CPERM22
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