Hotel Manager

Co.Kilkenny, Full Time

Hotel Manager


Hotel Manager required for managing all aspects of the Hotel operation, ensuring that each area delivers a consistently high standard of guest service in line with Hotel requirements.  This will be delivered while achieving business objectives and maximising the profitability of  the Rooms, Food and Beverage, Conference & Weddings and Meeting Rooms business and maintaining effective cost controls.



  • Directing and monitoring of all hotel operations performance through a team of Managers and Supervisors.
  • Implementing all Hotel policies, strategies and plans and contributing to the development of same.
  • Promote the hotel by developing a high profile in the market place.
  • To keep abreast of new trends in hotels and maintain an awareness of competition within the local area.
  • Ensuring marketing strategies are developed in line with hotel policy for promotions and successfully implementing them into the operation.
  • Ensuring the physical building is maintained both external and internal to a high standard of cleanliness and maintenance through the creation and implementation of cleaning and maintenance/painting programmes
  • Ensure full compliance with all Health, safety and legal requirements.



  • Overall responsibility for guest satisfaction and the day-to-day operation.
  • Ensuring guest satisfaction by establishing and maintaining quality control standards for products or services offered to the guests.
  • Personally monitor guest satisfaction through third party web sites, observation etc.
  • Support Sales Manager by attending appointments whether actual or potential and generating leads
  • Actively seeking verbal feedback from guests on a regular basis.
  • Making sure guests complaints are dealt with promptly and positively dealing with and learning from guest complaints and comments.
  • Agreeing and implementing actions to make improvements to guest service thereby improving guest satisfaction.
  • Being fully aware of the day’s business, arrivals, departures and conferences and to ensure proactive planning takes place to ensure the guest’s expectations are met.
  • Ensure that the team are always guest focused during their shifts.
  • Ensure employees are presented in a professional manner while on duty.


Financials /Business/ Sales & Marketing

  • Work with Financial Controller to prepare and present the annual budget.
  • Fully responsible for the achievement of hotel budget and targets.
  • Prepare a Sales Strategy, on Sales and Revenue with the Sales Team
  • Actively and pro-actively manage the Sales & Marketing Team.
  • Active in promoting and selling the product and services of Hotel.
  • Developing and maintaining new corporate negotiated and transient business, new conference business and increasing leisure business for the hotel.
  • Meet and exceed revenue targets by ensuring guest satisfaction, managing sales team and ensuring optimum business mix.
  • Outperform the agreed competitive set for the property on RevPar.
  • Achieve and maintain costs in line with budget. Proactively reduce costs through cost saving initiatives.
  • Thorough knowledge of P&L
  • Thorough knowledge of all revenue and sales streams
  • Daily communications with both Sales & Revenue Managers to aid monitoring of rates, daily forecasts & daily sales activities.
  • Being aware of potential highs and lows in the business and planning for them.
  • Creating an environment where the team are motivated and encouraged to maximise sales and profit.
  • To recommend and implement sales initiative and cost savings whilst maintaining the standard of service.
  • Ensuring that security measures and procedures are in place and are effective in protecting stock, company property and profitability.
  • Proactively manage energy usage within the property and work with management colleagues to make savings.


People /Team

  • Agreeing developmental objectives for self and the team and ensuring these are achieved.
  • Work closely with HR to ensure effective people management.
  • Planning ahead to ensure adequate people resources are available at all times.
  • Ensuring working conditions and conditions of employment are such as to encourage stability of the labour force and to ensure a high level of morale.
  • Ensuring staffing levels are at an optimum level within the budgetary labour constraints set.
  • Working closely with various other Managers to ensure effective communication.
  • Ensuring the staff and the property has a high standard of hygiene and presentation at all times.
  • Ensuring training targets are met.
  • Ensure all managers are accountable for issues within their remit.


Hotel Manager Criteria:


  • At least 5 years experience in hotel operations at Hotel Manager / Senior Operations Level.
  • Thorough understanding of hotel corporate, leisure, wedding and conference sectors
  • Excellent negotiation skills
  • Budgeting and forecasting skills
  • Experience of organising and chairing meetings
  • Excellent Communication Skills
  • Excellent Guest Satisfaction Skills
  • Excellent Presentation skills
  • Complaint Handling
  • Team development
  • People management
  • Delivering quality and standards
  • Knowledge of local area and competitors.
  • Hospitality/ Travel / Tourism qualification at Diploma level or higher
  • High profile within industry circles


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