Hotel General Manager

Job Summary:

We are seeking an experienced and dynamic General Manager to oversee the operations of our prestigious 4-star hotel. The ideal candidate will be a seasoned hospitality professional with a proven track record in hotel management. You will be responsible for ensuring exceptional guest experiences, achieving revenue targets, managing staff effectively, and maintaining high operational standards.

Key Responsibilities:

1. Operational Management:

   • Oversee day-to-day operations of the hotel to ensure smooth functioning across all departments.
   • Implement and maintain high standards of service and hospitality to exceed guest expectations.
   • Monitor and manage hotel budgets and financial performance to achieve revenue and profit objectives.
   • Ensure compliance with health, safety, and hygiene standards.

2. Guest Relations:

   • Foster a customer-focused environment to enhance guest satisfaction and loyalty.
   • Handle guest feedback and resolve any issues promptly and professionally.
   • Implement strategies to maximize guest satisfaction scores and online reviews.

3. Staff Management:

   • Recruit, train, and manage a diverse team of hospitality professionals.
   • Set performance expectations and provide ongoing feedback and development opportunities.
   • Foster a positive work environment that encourages teamwork and collaboration.

4. Sales and Marketing:

   • Develop and implement sales and marketing strategies to drive revenue growth.
   • Build relationships with corporate clients, travel agencies, and local businesses to increase bookings and occupancy rates.
   • Monitor market trends and competitor activities to identify opportunities for growth.

5. Financial Management:

   • Prepare and manage the hotel’s annual budget and financial plans.
   • Monitor financial performance and implement cost control measures where necessary.
   • Analyze financial reports and make data-driven decisions to optimize profitability.

6. Quality Assurance:

   • Conduct regular inspections and audits to ensure adherence to quality standards.
   • Implement corrective actions as needed to maintain brand standards and reputation.

Qualifications and Skills:

• Proven experience as a General Manager or similar Senior Management role in the hospitality industry, preferably in a 4-star hotel.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Solid understanding of hotel management best practices and relevant laws and regulations.
• Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proficiency in hotel management software and MS Office Suite.

Additional Requirements:

• Availability to work flexible hours, including weekends and holidays.
• Ability to handle pressure and make decisions in high-stress situations.
• Strong problem-solving skills and a proactive approach to addressing challenges.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance, retirement plans, and other benefits as per company policy.
• Opportunities for career growth and professional development.

CPERM22