Office Support Manager Full Time NEW

Our client is looking to recruit an Office Support Manager to oversee and coordinate the administrative functions of the office, ensuring seamless collaboration between the Customer Support Manager. this position ensures that both departments operate efficiently to meet organisational goals.

Key Responsibilities

• Provide leadership and guidance to the Customer Support Manager and Transport Support Manager, ensuring alignment with organisational objectives.
• Monitor team performance, offering constructive feedback and support for professional development 
• Develop, implement and monitor-wide policies and procedures to optimise efficiencey across the Customer Support and Transport Teams 
• Ensure complaince with legal, regulatory and company standards across both functions
• Work closely with senior management to ensure objectives with long term goals are met.
• Lead the planning and execution of initiatives and projects that optimise service delivery, operational efficiency and overall team performance
• Over see the Customer Support Manager in achieving high customer satisfaction ratings through effective service delivery
• Oversee the development and implementation of training programs to enhance customer service skills
• Prepare and present regualr reports on departmental performance, challenges and achievements to senior management.
• Act as the primary liaison between the support departments and other business units, facilitating information sharing and collaboration 
• Monitor team performance, identify areas of improvement and implement process improvements to maximise operational efficiency.
• Ensure that all deadlines are met and all operational tasks are carried out effectively and in compliance with established protocols.

Qualifications and Experience

• A Degree in Business Administration, logisitics, Supply Chain Management or a related field is desirable
• Proven Leadership experience, with the ability to train, motivate, and manage diverse teams 
• Excellent problem solving skills, decision making and organisational skills, with the ability to handle multiple priorities and tight deadlines.
• Proficient in using office and operational management software
• Proven experience in management role, with at least 3-5 years in a leadership role.