Operations Manager

Wexford, Full Time

Operations Manager

 

Deputy General Manager required for managing all aspects of the Hotel operation, ensuring that each area delivers a consistently high standard of guest service in line with Hotel requirements.  This will be delivered while achieving business objectives and maximising the profitability of  the Rooms, Food and Beverage, Conference & Weddings and Meeting Rooms business and maintaining effective cost controls.

 

Operations

  • Directing and monitoring of all hotel operations performance through a team of Managers and Supervisors.
  • Implementing all Hotel policies, strategies and plans and contributing to the development of same.
  • Promote the hotel by developing a high profile in the market place.
  • To keep abreast of new trends in hotels and maintain an awareness of competition within the local area.
  • Ensuring marketing strategies are developed in line with hotel policy for promotions and successfully implementing them into the operation.
  • Ensuring the physical building is maintained both external and internal to a high standard of cleanliness and maintenance through the creation and implementation of cleaning and maintenance/painting programmes
  • Ensure full compliance with all Health, safety and legal requirements.
  • Management and administration of CAPEX projects with the support of the Hotel Owner.

 

Guests

  • Overall responsibility for guest satisfaction and the day-to-day operation.
  • Ensuring guest satisfaction by establishing and maintaining quality control standards for products or services offered to the guests.
  • Personally monitor guest satisfaction through third party web sites, observation etc.
  • Support Sales Manager by attending appointments whether actual or potential and generating leads
  • Actively seeking verbal feedback from guests on a regular basis.
  • Making sure guests complaints are dealt with promptly and positively dealing with and learning from guest complaints and comments.
  • Agreeing and implementing actions to make improvements to guest service thereby improving guest satisfaction.
  • Being fully aware of the day’s business, arrivals, departures and conferences and to ensure proactive planning takes place to ensure the guest’s expectations are met.
  • Ensure that the team are always guest focused during their shifts.
  • Ensure employees are presented in a professional manner while on duty.

 

Financials /Business/ Sales & Marketing

  • Work with Financial Controller to prepare and present the annual budget.
  • Fully responsible for the achievement of hotel budget and targets.
  • Prepare a Sales Strategy, on Sales and Revenue with the Sales Team
  • Actively and pro-actively manage the Sales & Marketing Team.
  • Active in promoting and selling the product and services of Hotel.
  • Developing and maintaining new corporate negotiated and transient business, new conference business and increasing leisure business for the hotel.
  • Meet and exceed revenue targets by ensuring guest satisfaction, managing sales team and ensuring optimum business mix.
  • Outperform the agreed competitive set for the property on RevPar.
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