Reception Manager

CO. CARLOW, Full Time

Reception Manager

 

Beautiful property in Carlow is looking for a successful Reception Manager to lead there team. The successful candidate will be reporting into the General Manager of this successful candidate.

 

Main Duties & Responsibilities:

 

  • Manage the front office operations.
  • Implementing and instilling the customer service with this fabulous team in place.
  • Looking after day-to-day operations are carried out in line with department and Hotel standards;
  • Overseeing the front desk in all day-to-day operations to include but not limited to: check in/out, cash, reservations and guest queries;
  • To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
  • Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time:
  • To ensure that the reception team are competently trained and that standards and performance are monitored.
  • To have understanding & knowledge of the hotel and its facilities.
  • To work closely with all departmental managers to ensure a pleasant experience for our guests:
  • To ensure that any complaints are dealt with promptly and effectively;
  • Ensure payments are balanced and accurate;
  • To work closely with the revenue manager & General Manager ensuring that all sales are maximised, maximising room occupancy & room rate

 

The candidate must have:

 

  • Minimum three years previous reception management experience, ideally in a 4/5 star hotel
  • Strong Customer Service Required
  • Excellent attention to detail when required.
  • Hot Soft knowledge would be advantage.
  • Have excellent attention to detail
  • Have a proactive approach to selling
  • Enjoy the fantastic role.

For more information on this role please do not hesitate to contact us.

Join Broadline Recruiters

Apply for this Job

Upload your CV/resume or any other relevant file. Max. file size: 256 MB.
Email me relevant job postings and career-related updates
Our company is compliant with the General Data Protection Regulation (GDPR) and in our capacity as Data Controller, we strictly abide by GDPR when processing personal data. By continuing you agree to our Privacy Policy and Data Retention Policy