Reception Manager

Dublin West, Full Time

Are you looking for the next step in your career? A fantastic Hotel in Dublin West is searching for an experienced, standard driven Reception Manager to join their growing team. 

The Reception Manager will be responsible for,

  • Creating the roster for a team of 4 including the Reception Manager. 
  • Oversee the check in/out of guests.
  • A good knowledge of the Opera System. 
  • Shift work of 7-3:30/3-11:30, 5 days over 7.
  • Accommodation can be provided for a period of time if necessary.
  • Uphold high standards of customer service and respond to guest requests accordingly.
  • Develop your team and have responsibility for representing the department at senior management level.
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • To make sure the highest standards of customer care are met at all times
  • To provide friendly and efficient service and available at all times to assist with any queries

The candidate must have:

  • Product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole
  • Must be reliable, punctual and be flexible with shifts.
  • Must have excellent communication and delegation skills.
  • Must be able to take problem solve and work well under pressure.
  • Must be able to work as part of a team to achieve high standards required.

This is an exciting opportunity to join a fantastic team of professionals focused on delivering high quality service to their guests. If you would like more information on this role or to hear about the other fantastic roles we have available send your CV to Dylan at Broadline Recruiters at dylan.raleigh@broadline.ie

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