Reservations Agent
Kilkenny, Full Time
Reservations Agent
Location: Kilkenny
Salary: Depending on Experience
Duties & Responsibilities:
- Have complete knowledge of the hotel and the products and services it offers.
- To take reservations via the telephone, email and in-house reservations in an efficient and courteous manner, requesting all information needed to make the booking and secure payment details.
- To record all reservation details accurately.
- Ensure to secure all required information for reservations.
- To record and process deposit information on group and individual reservations ensuring that credit applications are in place.
- Record any special billing requirements on group and individual reservations.
- Record all operational details required from group arrival to group departure.
- To be confident in making block bookings for groups, ensuring all billing is routed correctly.
- To be aware of current room status and room availability, throughout the shift.
Candidate:
- A minimum of 1 year experience working in a busy front office or reservations department in a hotel is essential.
- Previous experience working with hotel systems.
- Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail.
- Possess a good ability to multitask.
Please submit your CV in confidence to richie.french@broadline.ie
CPERM22
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