Reservations Manager

Kildare, Full Time

The main focus of the role is to ensure the maximization of all bedrooms and hotel sales opportunities. To be responsible for events and weddings. 

  • Manage the Reservations team & all rooms reservations throughout for the property . For both individual and group bookings.
  • Manage the Events Team and oversee wedding and event bookings 
  • Develop the Reservations team & events team to ensure the constant delivery of excellent guest and customer service.
  • Manage the Reservations team & Events Team to meet and exceed budgeted targets.
  • To be highly orgainised and work to high standards. 
  • Manage no-show and cancelled reservations and process charges according to hotel policy.
  • Work closely with the General manager to help identify leads and convert leads to confirmed bookings.
  • Liaise with the general manager  to maximise room revenue. Assist the Revenue Manager with daily, weekly and monthly revenue reporting.
  • Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times.

The ideal Candidate will:

Have 2-5 years of relevant experience in leadership roles in Hotel Reservations or Events  department, preferably in established 4 and 5-star properties in Ireland

Advanced Hotsoft knowledge. 

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