Reservations Manager

Kilkenny, Full Time

The main focus of the role is to ensure the maximization of all bedrooms and hotel sales opportunities. 

  • Manage the Reservations team & all rooms reservations throughout for the property . For both individual and group bookings.
  • Assisting the Revenue Manager in developing new Reservations/Revenue SOP’s for the team following the introduction of a new property PMS.
  • Develop the Reservations team to ensure the constant delivery of excellent guest and customer service.
  • Manage the Reservations team to meet and exceed budgeted targets.
  • Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources etc.
  • Manage no-show and cancelled reservations and process charges according to hotel policy.
  • Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.
  • Liaise with the Revenue Manager to maximise room revenue. Assist the Revenue Manager with daily, weekly and monthly revenue reporting.
  • Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times.

The ideal Candidate will:

Have 2-5 years of relevant experience in leadership roles in Hotel Reservations department, preferably in established 4 and 5-star properties in Ireland

Advanced Opera knowledge. Working knowledge of MARSHA would be an advantage

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