Senior Manager

Wicklow, Full Time

  • To act as a supporting/consultative role to Financial Control, Maintenance, Sales & Marketing, Leisure Club, Human Resources
  • Responsible for  duty Management shifts as required
  • To adhere to company accounting standards & have a understanding of operation of the Opera and Symphony computer systems
  • To ensure and maintain security of cash, credit cards and floats
  • To attend management meetings
  • To provide management information as required
  • To report accidents in accordance with company procedure
  • To ensure all maintenance requirements are handled in accordance with company procedures
  • To implement company procedure in the event of fire or emergency
  • To implement and maintain hygiene standards as set out by the Company
  • To adhere to company Health and Safety policy and current Health and Safety legislation
  • To take responsibility for all Health and Safety matters
  • To take part in company internal and external training as required
  • To carry out any reasonable requests by Management 
  • To be responsible for the implementation of the hotels budgets in the absence of the Director of Hospitality
  • To assist HODs in the control of their wage budget through effective planning of the weekly rosters
  • Profitable operation, so as to produce a return on capital employed as per budget
  • Achieving monthly targets through a planned approach
  • To assist with planning and managing the sales and marketing functions to achieve annual growth to target and within budget
  • Developing policies and procedures to support high standards of customer care and profitability
  • To implement and adhere to stock control procedures in your department and achieve food GP 68%, Beverage GP 69%
  • To control the wage budget for the department through effective planning of the weekly roster and ensure Hotel wage to revenue are in line with budget and forecast. Ensure the Heads of Department fulfil their responsibilities in managing rosters to ensure the wage process operate smoothly.
  • To ensure customer needs are anticipated and satisfied to the high standards
  • To promote a helpful and professional image to guest
  • To develop, maintain and implement appropriate policies and procedure to support high standards of customer service and anticipation of guest needs
  • To handle guest complaints in a professional and helpful manner
  • Leadership and motivation of departmental and hotel staff to the Director of Hospitality
  • Leading, motivating, empowering and training of staff, so as to develop teamwork in achieving monthly performance targets for revenue and profitability, and in achieving 4* service to customers.
  • To have Senior Management responsibility and authority under the direction of the Director of Hospitality for the key area of sales and marketing, as the principal determinant of profitability 
  • To develop and maintain a team structure in the department
  • To work as part of a team within the management structure
  • To develop, implement and maintain and adhere to Standards of Procedures Manuals for your areas of responsibility
  • To develop, maintain and implement appropriate recorded training for your department including departmental induction and SOP
  • To carry out team meetings with all your teams as required
  • To support HODs in developing, maintaining and implementing appropriate recorded training for your department including departmental induction
  • To motivate staff and develop their ability to anticipate customer needs
  • To promote & assist the implementation of appropriate initiatives to maximise staff morale i.e. staff committee, upsell initiatives
  • Implementing human resources policies in all aspects in accordance with budget – staffing levels, recruitment, grievance procedures, discipline, performance appraisal, departmental restructure, communication and reward
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