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Operations Manager Reporting to the Managing Director, the successful candidate will manage all aspects of the day-to-day running of the hotel co-ordinating interdepartmental activities and proactively driving the Sales agenda at operational level. The role involves ensuring that each department delivers a consistently high standard of guest service while achieving business objectives and maximising the profitability of all outlets and maintaining effective cost controls in all areas.

Responsibilities include:

  • To plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  • Work alongside all Heads of Departments to ensure the smooth running of the day-to-day operations.
  • Provide leadership and direction in the area of Conference & Banqueting and Food & Beverage.
  • To carry out all management duties as per the agreed standards.
  • To be responsible for maximising profit through the consistent delivery of the highest standard of service ensuring effective performance of the team
  • To be responsible for all the day to day queries, complaints or problems that arise in the hotel.
  • To ensure the highest level of guest care is practised at all times
  • To liaise daily with Management to forecast Hotel business on a weekly basis and to plan accordingly.
  • To maintain controls appropriate to ensure maximum profitability.
  • To maximise financial opportunities and to achieve pro-active up-selling environment throughout the hotel, ensuring that financial targets are met.
  • To carry out Duty Management shifts as required.
  • To work closely with the HR Department to on employee effectiveness and recruitment.
  • Experience required
  • 3/5 years Hospitality Management experience
  • Must have strong Food & Beverage / Banqueting background in a 4 Star Property
  • Excellent management and organisational skills
  • Previous experience in the Irish Hotel market is essential
  • Will have a natural, hands-on approach in ensuring that exceptional customer service is delivered to all guests at all times
  • 3rd Level qualifications in Hospitality related discipline is essential.
  • Fluent English
  • Please submit CV to be considered for this excellent opportunity.
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