Deputy General Manager
cork, Full Time
Deputy General Manager
Deputy General Manager required for managing all aspects of the Hotel operation, ensuring that each area delivers a consistently high standard of guest service in line with Hotel requirements. This will be delivered while achieving business objectives and maximising the profitability of the Rooms, Food and Beverage, Conference & Weddings and Meeting Rooms business and maintaining effective cost controls.
- Directing and monitoring of all hotel operations performance through a team of Managers and Supervisors.
- Implementing all Hotel policies, strategies and plans and contributing to the development of same.
- Promote the hotel by developing a high profile in the market place.
- To keep abreast of new trends in hotels and maintain an awareness of competition within the local area.
- Ensuring marketing strategies are developed in line with hotel policy for promotions and successfully implementing them into the operation.
- Ensuring the physical building is maintained both external and internal to a high standard of cleanliness and maintenance through the creation and implementation of cleaning and maintenance/painting programmes
- Ensure full compliance with all Health, safety and legal requirements.
- Management and administration of CAPEX projects with the support of the Hotel Owner.
- Overall responsibility for guest satisfaction and the day-to-day operation.
- Ensuring guest satisfaction by establishing and maintaining quality control standards for products or services offered to the guests.
- Personally monitor guest satisfaction through third party web sites, observation etc.
- Support Sales Manager by attending appointments whether actual or potential and generating leads
- Actively seeking verbal feedback from guests on a regular basis.
- Making sure guests complaints are dealt with promptly and positively dealing with and learning from guest complaints and comments.
- Agreeing and implementing actions to make improvements to guest service thereby improving guest satisfaction.
- Being fully aware of the day’s business, arrivals, departures and conferences and to ensure proactive planning takes place to ensure the guest’s expectations are met.
- Ensure that the team are always guest focused during their shifts.
- Ensure employees are presented in a professional manner while on duty.
Financials /Business/ Sales & Marketing
- Work with Financial Controller to prepare and present the annual budget.
- Fully responsible for the achievement of hotel budget and targets.
- Prepare a Sales Strategy, on Sales and Revenue with the Sales Team
- Actively and pro-actively manage the Sales & Marketing Team.
- Active in promoting and selling the product and services of Hotel.
- Developing and maintaining new corporate negotiated and transient business, new conference business and increasing leisure business for the hotel.
- Meet and exceed revenue targets by ensuring guest satisfaction, managing sales team and ensuring optimum business mix.
- Outperform the agreed competitive set for the property on RevPar.