Front Office Manager

My Client is looking for a Front Office Manager required for a busy property in Dublin. This role is a fantastic position for an outstanding, standard driven, and successful individual to lead the team.

Main Duties:

• Front Office Manager will ensure the day-to-day operations are carried out in line with department and Hotel standards.
• Front Office Manager will manage the front office team’s training and development
• Front Office Manager will ensure HR Policies are followed.
• Front Office Manager will manage check in/out, cash, reservations and guest queries.
• Front Office Manager will ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
• Front Office Manager will provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
• Front Office Manager will ensure that the reception team are competently trained and that standards and performance are monitored.
• Front Office Manager will have total product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole. 
• Front Office Manager will work closely with all departmental managers to ensure a pleasant experience for our guests.
• Front Office Manager will ensure that any complaints are dealt with promptly and effectively.
• Front Office Manager will ensure payments are balanced and accurate.
• Front Office Manager will work closely with the Reservations Manager ensuring that all sales are maximised, maximising room occupancy & room rate.

The candidate must have:

• Front Office Manager should have 2 years previous reception management experience, ideally in a 4/5 star hotel in Ireland 
• Front Office Manager must be a friendly, welcoming and passionate about customer service.
• Front Office Manager must have previous work knowledge & experience with Hot Soft/Opera or similar hotel systems.
• Front Office Manager should have excellent attention to detail.
• Front Office Manager should have a proactive approach to selling

Salary Guide €40/50k 

• CPERM22