Front Office Manager

Front Office Manager required for a busy property in Co Wicklow, this role is a fantastic position for an outstanding, standard driven, successful individual to lead the team.

Main Duties:

• Ensure the day-to-day operations are carried out in line with department and Hotel standards;
• Manage the front office team’s training and development
• Ensure Hr Policies are followed.
• Managing check in/out, cash, reservations and guest queries.
• To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
• Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
• To ensure that the reception team are competently trained and that standards and performance are monitored.
• To have total product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole. 
• To work closely with all departmental managers to ensure a pleasant experience for our guests.
• To ensure that any complaints are dealt with promptly and effectively.
• Ensure payments are balanced and accurate.
• To work closely with the Revenue Manager ensuring that all sales are maximised, maximising room occupancy & room rate.
• CPERM22

The candidate must have:

• 2 years previous reception management experience, ideally in a 4/5 star hotel.
• Be a friendly, welcoming and passionate about customer service.
• Have previous work knowledge & experience with Hot Soft
• Have excellent attention to detail.
• Have a proactive approach to selling.

Please send your CV to Mairead.ohara@broadline.ie