Reception Supervisor

Carlow, Full Time

Reception Supervisor

Location: Carlow

Salary: €30-35k

Duties & Responsibilities:

Ensure all guest requests are met regarding room allocation and to communicate to FOM, Housekeeping and DM
Ensure the hotel policy in relation to cash handling and the billing/credit policy is adhered to.
To constantly liaise with the housekeeping department to ensure all guest requests are attended to.
To ensure that all members of the reception team act as a back up to the guest services team.
To ensure follow up is competed with customers after they have requested specific items.
Ensure the AM/PM checklist is complete.
Ensure all bills are prepared and invoiced in accordance with hotel policy.
Ensure a complete and accurate handover is received and communicated at the beginning and end of each shift.
Ensure all external and internal calls are answered in accordance with the SOP manual.
Ensure the wakeup call procedure is adhered to.
To ensure all staff that you are responsible for are aware of emergency procedures.
To assist the FOM in implementing and enforcing financial controls throughout the front office.
To supervise the AM/PM shifts on reception making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
To attend the daily briefing as required.
To ensure that we maximize occupancy and rate through the managing of the shift on a day-to-day basis.

Candidate:

Please submit your CV in confidence to richie.french@broadline.ie

CPERM22

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