Reception Supervisor

Carlow, Full Time

Reception Supervisor

Location: Carlow

Salary: €30-35k


Duties & Responsibilities:

  •  Ensure all guest requests are met regarding room allocation and to communicate to FOM, Housekeeping and DM
  • Ensure the hotel policy in relation to cash handling and the billing/credit policy is adhered to.
  • To constantly liaise with the housekeeping department to ensure all guest requests are attended to.
  • To ensure that all members of the reception team act as a back up to the guest services team.
  • To ensure follow up is competed with customers after they have requested specific items.
  • Ensure the AM/PM checklist is complete.
  • Ensure all bills are prepared and invoiced in accordance with hotel policy.
  • Ensure a complete and accurate handover is received and communicated at the beginning and end of each shift.
  • Ensure all external and internal calls are answered in accordance with the SOP manual.
  • Ensure the wakeup call procedure is adhered to.
  • To ensure all staff that you are responsible for are aware of emergency procedures.
  • To assist the FOM in implementing and enforcing financial controls throughout the front office.
  • To supervise the AM/PM shifts on reception making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
  • To attend the daily briefing as required.
  • To ensure that we maximize occupancy and rate through the managing of the shift on a day-to-day basis.



  • Excellent customer care skills.
  • Be able to work on your own initiative.
  • Excellent communication skills.
  • Be able to cope well under pressure.


Please submit your CV in confidence to


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