Reservations Agent – 5* Hotel Dublin City Centre

Dublin, Full Time

Reservations Agent – 5* Hotel Dublin City Centre

My client is looking for a Reservations to join a successful management structure.  This property is known for its efficient and friendly team of staff.  This is a beautiful hotel looking to grow their team. The successful candidate will need the following requirements:


The Role Requirements:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail promptly and efficiently.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximise revenue.
  • Input and access data in reservation system.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Protect company assets; protect the privacy and security of guests and co-workers.
  • Answer telephones using appropriate etiquette.


The Candidate Requirements:

  • Welcoming and warm at all times.
  • Will anticipate the needs and services of guests.
  • Speaks using clear and professional language.
  • Maintains positive working relationships with others; supports the team to reach common goals.
  • Good listening skills, responds appropriately to the concerns of other employees.
  • Displays a flexible attitude towards tasks given and looks to help the team in any way they can.


Salary Guide: Neg.




For more information on this position please send your details forward in confidence to David at

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