Reservations Agent

Kilkenny, Full Time

Reservations Agent

Location: Kilkenny

Salary: Depending on Experience


Duties & Responsibilities:

  • Have complete knowledge of the hotel and the products and services it offers.
  • To take reservations via the telephone, email and in-house reservations in an efficient and courteous manner, requesting all information needed to make the booking and secure payment details.
  • To record all reservation details accurately.
  • Ensure to secure all required information for reservations.
  • To record and process deposit information on group and individual reservations ensuring that credit applications are in place.
  • Record any special billing requirements on group and individual reservations.
  • Record all operational details required from group arrival to group departure.
  • To be confident in making block bookings for groups, ensuring all billing is routed correctly.
  • To be aware of current room status and room availability, throughout the shift.


  • A minimum of 1 year experience working in a busy front office or reservations department in a hotel is essential.
  • Previous experience working with hotel systems.
  • Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail.
  • Possess a good ability to multitask.


Please submit your CV in confidence to



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