Front Office Manager

Dublin, Full Time

My Client is looking for a Front Office Manager for a busy property in Co Dublin. This role is a fantastic position for an outstanding, standard driven, successful individual to lead the team.

Main Duties:

  • Front Office Manager will ensure the day-to-day operations are carried out in line with department and Hotel standards;
  • Front Office Manager will Manage the front office team’s training and development
  • Front Office Manager will ensure Hr Policies are followed.
  • Front Office Manager will manage check in/out, cash, reservations and guest queries.
  • Front Office Manager will ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
  • Front Office Manager will provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
  • Front Office Manager will ensure that the reception team are competently trained and that standards and performance are monitored.
  • Front Office Manager will have total product knowledge of the hotel and its facilities, and a complete knowledge of the properties product offering as a whole. 
  • Front Office Manager will work closely with all departmental managers to ensure a pleasant experience for our guests.
  • Front Office Manager will ensure that any complaints are dealt with promptly and effectively.
  • Ensure payments are balanced and accurate.
  • Front Office Manager will work closely with the Reservations Manager ensuring that all sales are maximised, maximising room occupancy & room rate.

The candidate must have:

  • Front Office Manager should have 2 years previous reception management experience, ideally in a 4/5 star hotel.
  • Front Office Manager must be a friendly, welcoming and passionate about customer service.
  • Front Office Manager must have previous work knowledge & experience with Hot Soft and or Opera
  • Front Office Manager should have excellent attention to detail.
  • Front Office Manager should have a proactive approach to selling.
  • Salary guide €40-50k
  • CPERM22

 

For more information on this role or to hear about the other fantastic roles we have available send your CV over to Patrick at Patrick.mcnamara@broadline.ie

 

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