Front Office Manager Full Time NEW

Front Office Manager – Connacht

The Front Office Manager is responsible for leading and managing the front office team, ensuring the delivery of exceptional guest service from arrival through to departure. The Front Office Manager will oversee reception operations, reservations, guest relations, and administrative functions while ensuring operational efficiency, revenue growth, and compliance with company standards.

Key Responsibilities

• The Front Office Manager will oversee the day-to-day operation of the Front Office and Reception Department.

• The Front Office Manager will lead, motivate, train, and develop the front office team to deliver exceptional customer service.

• The Front Office Manager will ensure efficient guest check-in and check-out procedures while maintaining high service standards.

• The Front Office Manager will oversee room allocations, reservations, and occupancy levels to maximise revenue.

• The Front Office Manager will work closely with the Reservations, Accommodation, Maintenance, and Food & Beverage departments to ensure seamless guest experiences.

• The Front Office Manager will manage guest enquiries, complaints, and feedback professionally, implementing effective resolutions where required.

• The Front Office Manager will monitor departmental performance and implement service improvement initiatives.

• The Front Office Manager will prepare staff rotas and manage labour costs in line with business requirements.

• The Front Office Manager will oversee cash handling procedures, billing accuracy, and end-of-day reconciliations.

• The Front Office Manager will ensure compliance with GDPR, Health & Safety legislation, and company policies.

• The Front Office Manager will monitor online guest reviews and support initiatives to improve guest satisfaction scores.

• The Front Office Manager will ensure all guest records and reservation details are maintained accurately using the hotel’s Property Management System (PMS).

• The Front Office Manager will support revenue management initiatives through effective room inventory and rate management.

• The Front Office Manager will oversee upselling opportunities to maximise room revenue and promote hotel services.

• The Front Office Manager will conduct regular team meetings, performance reviews, and training sessions.

• The Front Office Manager will prepare operational reports and monitor departmental key performance indicators (KPIs).

• The Front Office Manager will support senior management in achieving operational and financial objectives.

Essential Requirements

• Previous experience as a Front Office Manager, Assistant Front Office Manager, Front Office Supervisor, or similar hospitality management role.

• Strong leadership and people management skills.

• Excellent customer service and guest relations experience.

• Experience using hotel Property Management Systems (PMS).

• Strong organisational, administrative, and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Experience managing staff rotas, labour costs, and departmental performance.

• Good financial awareness, including cash handling and billing procedures.

• Ability to work effectively in a fast-paced hospitality environment.

• Flexibility to work shifts, including evenings, weekends, and public holidays.

• Full eligibility to work in Ireland.

Desirable Requirements

• Qualification in Hospitality Management, Business, or a related discipline.

• Experience working within a four or five-star hotel.

• Knowledge of revenue management principles and online booking platforms.

• Experience with Opera PMS, Hotsoft, Guestline, or similar hotel management systems.

• Additional language skills would be advantageous