Front Office Manager

Wicklow, Full Time

Front Office Manager Luxury 4* Hotel Wicklow

The ideal candidate must come from a strong Front Office background. They will report directly to the Operations Manager and must take a hands-on approach to their work and be an effective Team Leader.

Role Requirements:

  • Report for duty on time and in full and correct uniform in accordance with company policy
  • Develop and enhance current SOP & carryout retraining with all the team
  • Ensure the reception desk is covered at all times
  • Ensure all calls are answered promptly, courteously and efficiently at all times
  • Carry out thorough and accurate handovers for the next shift including ensuring Opera accounts and floats are balanced
  • Darry out Duty Manager Shifts if required
  • Manage PM Accounts
  • Develop a thorough knowledge of the hotel products and services.
  • Sell the hotels products and services in a professional manner in accordance with company policy.
  • Handle all customer inquiries, requests and bookings in a professional and courteous manner
  • Manage sales of Hotel vouchers in accordance with company policy
  • Work as part of a team and reinforce your team by cross training exercises
  • Manage reception cash float while ensuring and maintaining security of cash, credit cards
  • Ensure all guest details and account details are correct and in accordance with hotel credit policy regarding change / unconfirmed reservations / own account and Travel Agent bookings
  • Liaise with unsatisfied customers in a professional manner and report incidents to Management
  • Carry out end of shift procedures
  • Set up training plans and ensure relevant sign of procedures are carried out
  • Liaise with Sales Office regarding blocks and activities
  • Handle room allocations
  • Liaise with Accommodation team



Salary Guide: €37-40k


  • For more information on this position please send your details forward in confidence to David Barker at
Join Broadline Recruiters

Apply for this Job

Upload your CV/resume or any other relevant file. Max. file size: 256 MB.
Email me relevant job postings and career-related updates
Our company is compliant with the General Data Protection Regulation (GDPR) and in our capacity as Data Controller, we strictly abide by GDPR when processing personal data. By continuing you agree to our Privacy Policy and Data Retention Policy