Front Office Manager

Front Office Manager Luxury 4* Hotel Wicklow

The ideal candidate must come from a strong Front Office background. They will report directly to the Operations Manager and must take a hands-on approach to their work and be an effective Team Leader.

Role Requirements:

• Report for duty on time and in full and correct uniform in accordance with company policy
• Develop and enhance current SOP & carryout retraining with all the team
• Ensure the reception desk is covered at all times
• Ensure all calls are answered promptly, courteously and efficiently at all times
• Carry out thorough and accurate handovers for the next shift including ensuring Opera accounts and floats are balanced
• Darry out Duty Manager Shifts if required
• Manage PM Accounts
• Develop a thorough knowledge of the hotel products and services.
• Sell the hotels products and services in a professional manner in accordance with company policy.
• Handle all customer inquiries, requests and bookings in a professional and courteous manner
• Manage sales of Hotel vouchers in accordance with company policy
• Work as part of a team and reinforce your team by cross training exercises
• Manage reception cash float while ensuring and maintaining security of cash, credit cards
• Ensure all guest details and account details are correct and in accordance with hotel credit policy regarding change / unconfirmed reservations / own account and Travel Agent bookings
• Liaise with unsatisfied customers in a professional manner and report incidents to Management
• Carry out end of shift procedures
• Set up training plans and ensure relevant sign of procedures are carried out
• Liaise with Sales Office regarding blocks and activities
• Handle room allocations
• Liaise with Accommodation team

CPERM22

Salary Guide: €37-40k

• For more information on this position please send your details forward in confidence to David Barker at david.barker@broadline.ie