Hotel Receptionist Galway Full Time NEW

Hotel Receptionist 

The Hotel Receptionist is responsible for delivering a professional and welcoming front-of-house service, ensuring all guests receive exceptional customer care throughout their stay. The Hotel Receptionist will manage reservations, check-ins, check-outs, guest enquiries, and administrative duties while maintaining the highest standards of hospitality and customer service.

Key Responsibilities

• The Hotel Receptionist will provide a warm, friendly, and professional welcome to all guests.
• The Hotel Receptionist will manage guest check-ins and check-outs efficiently and accurately.
• The Hotel Receptionist will process reservations, cancellations, and amendments using the hotel’s Property Management System (PMS).
• The Hotel Receptionist will answer telephone calls, emails, and guest enquiries promptly and professionally.
• The Hotel Receptionist will provide guests with information regarding hotel facilities, local attractions, and services.
• The Hotel Receptionist will handle guest requests and resolve complaints efficiently, escalating issues where necessary.
• The Hotel Receptionist will process payments, cash handling, and end-of-shift reconciliations accurately.
• The Hotel Receptionist will coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure excellent guest service.
• The Hotel Receptionist will maintain accurate guest records and ensure compliance with GDPR and company policies.
• The Hotel Receptionist will ensure the reception area remains clean, organised, and welcoming at all times.
• The Hotel Receptionist will assist with upselling rooms, packages, and hotel services to maximise revenue opportunities.
• The Hotel Receptionist will ensure all administrative tasks are completed accurately and within required timeframes.
• The Hotel Receptionist will support the Night Team and other departments where required.
• The Hotel Receptionist will ensure compliance with Health & Safety procedures and emergency protocols.
• The Hotel Receptionist will promote the hotel’s brand values and maintain exceptional customer service standards at all times.

Essential Requirements

• Previous experience in a Hotel Receptionist, Front Office, Customer Service, or Reception role.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable manner.
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Good IT skills, including Microsoft Office.
• Experience using hotel Property Management Systems (PMS) is advantageous.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Full eligibility to work in Ireland.

Desirable Requirements

• Previous experience within a hotel or hospitality environment.
• Knowledge of Opera PMS, Hotsoft, Guestline, or similar hotel management systems.
• Cash handling experience.
• Knowledge of local tourism attractions and amenities.