Duty Manager Full Time

We are seeking a motivated and experienced Duty Manager to join the team at a busy hotel. This is a hands-on role suited to a confident hospitality professional with strong leadership skills, excellent operational awareness, and a passion for delivering high standards of guest service.

The successful candidate will support the smooth day-to-day running of the hotel, working closely with all departments across food and beverage, front office, conferences, weddings, and events.

Key Responsibilities:

· Hotel Duty Manager will oversee daily hotel operations and coordinate effectively across all departments

· Hotel Duty Manager will ensure the smooth delivery of conferences, weddings, restaurant, bar, and front office services

· Hotel Duty Manager will act as the main point of contact for guest queries and operational issues during shifts

· Hotel Duty Manager will complete fire walks, cash handling procedures, and support AV setups for events

· Hotel Duty Manager will supervise food and beverage service during busy periods and ensure strong team delegation

· Hotel Duty Manager will monitor guest satisfaction and maintain consistently high service standards

· Hotel Duty Manager will lead team briefings and support the planning of upcoming functions and events

· Hotel Duty Manager will assist with operational targets, including waste reduction, wage control, and budgeting

· Hotel Duty Manager will ensure hotel policies, procedures, and health and safety standards are always maintained

· Hotel Duty Manager will support and motivate team members to deliver a professional and guest-focused service

What We’re Looking For:

· Previous Duty Manager experience in a 4-star hotel or similar high-volume property

· Strong leadership, communication, and problem-solving skills

· Knowledge of Hotsoft or a similar front office system would be an advantage

· Excellent attention to detail and a guest-focused approach

· Ability to remain calm, organised, and efficient in a fast-paced environment

· Strong food and beverage, events, or front office experience is desirable

· Flexibility to work a range of shifts in line with hotel operations

What We Offer:

· Opportunity to develop within a well-established hotel team

· Meals on duty

· Hotel discounts and staff benefits

· Supportive working environment with ongoing career development

If you are a proactive hospitality professional with a passion for service excellence and hands-on hotel operations, we would love to hear from you.

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