Front Office Manager – 5* Hotel Wicklow Full Time

Front Office Manager – 5* Hotel Wicklow

Our Client is currently recruiting for the position of Front Office Manager in a busy 5* Hotel in Wicklow.

We are looking for a strong, experienced, motivated person who has a proven track record of front of house management.

The main purpose of the role will be to:

• Ensure a smooth, prompt and effective service to all guests.
• Ensures maximum compliance with the Company’s guest service standards
• To maintain and enhance Rooms Division profitability
• Directs and control the activities of the Front Desk
• Act as the manager on duty in the hotel when senior managers are not available
• Manage shifts at the Front Desk and oversee all scheduling for the front office division

The main duties will be to:

• Handle any guest comments and ensure appropriate follow up takes place
• Follow up on guest feedback received both through internal and external sources.
• Ensure that guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay including farewell at the hotel
• Will be responsible for all financial duties including shift balancing, cash variances, float checks
• Brief Hotel Manager on all arriving/departing VIP guests
• Supervise, guide, train and manage the performance of Front Office Team
• To Manage the teams performance and progress, including progressive discipline and conducting annual reviews.
• Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.

Salary Guide: €40-45K

CPERM22

For more information on this position please send your details forward in confidence to David at David.barker@broadline.ie