Hotel Receptionist Full Time

Job Title

Hotel Receptionist

Job Purpose

The Hotel Receptionist is responsible for providing a welcoming, professional, and efficient front desk service to guests. This role involves managing reservations, checking guests in and out, handling enquiries, processing payments, and ensuring an excellent guest experience throughout their stay.

Key Responsibilities

• Hotel Receptionist will welcome guests in a friendly and professional manner.
• Hotel Receptionist will check guests in and out accurately and efficiently.
• Hotel Receptionist will manage room reservations, cancellations, and amendments.
• Hotel Receptionist will answer telephone calls, emails, and guest enquiries promptly.
• Hotel Receptionist will process guest payments and maintain accurate billing records.
• Hotel Receptionist will handle cash, card transactions, and end-of-shift balancing procedures.
• Hotel Receptionist will provide information about hotel facilities, local attractions, and services.
• Hotel Receptionist will resolve guest complaints or concerns professionally, escalating issues when necessary.
• Hotel Receptionist will coordinate with housekeeping and maintenance teams to ensure room readiness.
• Hotel Receptionist will maintain guest records in the hotel’s property management system.
• Hotel Receptionist will follow hotel policies relating to health and safety, security, GDPR, and confidentiality.
• Hotel Receptionist will support colleagues across departments when required.

Essential Skills and Experience

• Two years’ experience as a receptionist or front office role
• Experience using a Property Management System (PMS) such as Opera, Guestline, or similar.
• Flexible approach to working shifts, including evenings, weekends, and public holidays.