Duty Manager

As Duty Manager you will oversee the operation of the hotel while on duty. You will be working with the team in delivery excellent guest care, ensuring that there are actively on the floor anticipating the business and managing accordingly, the successful candidate will be required to:

• Ensure a professional, friendly and courteous service to all guests;
• To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner;
• Ensuring that service is delivered in accordance with agreed standards throughout the hotel operation
• To be familiar with hotels product offering (i.e. the menu, beverages, wine list, etc.);
• To ensure the all areas are properly prepared and set-up prior to and after service.
• To carry out cash handling procedures in accordance with Company policy;
• Work varying shifts (5 over 7 days)
• Conduct routine security checks of the property with appropriate action taken
• To liaise with and assist in departments as required.

The ideal candidate will have:

• Candidate must have held a Duty Manager position previously or be in a Supervisory role within a similar busy hotel property
• Strong food and beverage, and conference and banqueting background essential
• Excellent written and verbal communication skills
• Knowledge of hotel operating systems desired
• Be standard driven
• Attention to detail
• Reliability and enthusiasm.
• CPERM22